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Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

UCC and Skype for Business: The Changing Lines of Communication in Enterprises

Posted by Caroline Le Brun | July 24, 2018 3:41 PM

Efficiently manage your UCC tools and Skype for Business is the 49th reason to go beyond TEM and manage the enterprise digital footprint.

As we know, business communications are completely different from what they were just a few years ago; technology is constantly evolving and it’s hard for organizations to know which way to turn. 

#49 UCC and Skype for Business

Of course, companies have come to familiarize themselves with a lot of communication tools that are not so foreign anymore, but adopting new technologies is different from using and managing them efficiently.

It’s relatively easy to rate phone calls and retrieve data from common phone systems like PBX and IP telephony because they allow it, but monitoring activity and usage from unified communications and collaboration (UCC) tools like Skype for Business is trickier.

What does Skype for Business do?

Skype for Business (also called Microsoft Teams) is an instant messaging service most useful for large businesses that includes features like voice over IP (VoIP), online meetings, communication across various devices, a phone system and calling plans, as well as security, control and compliance.

Skype for Business is basically a collaboration tool, so there’s no built-in feature to track meaningful information regarding things like call origin, destination or length. Although it might seem insignificant, such data is key in order to unable cost allocation to the right people in an enterprise.

Why should you manage Skype for Business expenses?

Staying on top of conference costs is not easy with simple PBX phone systems, so imagine with tools like Skype for Business that can support more than 200 attendees in a meeting! Unified communications and collaboration is quickly gaining ground in work environments and UCC expense management shouldn’t be neglected in a technology expense management strategy.

Implementing a UCC management tool helps save money by:

Allocating costs to the right departments, business units or end-users;

Data related to calls, conferences, and chats provides visibility and allows more precise cost allocation. It also encourages accountability and brings self-awareness to end-users because they can finally see what they are using (and how much it costs).

Identifying zero-usage accounts;

Observing what you are not using can be just as useful as tracking your usage. Get rid of unused accounts – or redirect them elsewhere.

Preventing fraud through monitoring;

We often don’t like to think of security risks or to imagine a situation where trust is broken in the workplace, but it’s always important to stay protected and take measures to avoid fraud nonetheless. Tracking employee usage adds a layer of protection in order to protect businesses against misuse of company resources.

Producing reports for finance teams

Without data or call information reports, finance teams basically have nothing to work with when it comes to UCC.

TEM and EDF

TEM is the solution to achieving all the benefits mentioned above; an all-in-one technology expense management software puts your mind at ease by doing the work for you. Furthermore, managing your EDF (Enterprise Digital Footprint) contributes to highlighting your UCC expenses and isolating them in order to treat them more carefully.

But it doesn’t stop there, as TEM also helps with most other technology spend and numerous technology-related problems or concerns that a modern company could have. It is designed to take care of wireless and wireline services and assets, M2M, cloud subscriptions, invoicing, reporting, sourcing, provisioning, ordering, inventory management and much more.

Learn more about Cimpl’s services by contacting us!

cimpl product evolution 2017

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Topics: Unified Communications and Collaboration (UCC), Technology Expense Management (TEM), Cost Transparency

Written by Caroline Le Brun

Having worked in marketing for 16 years, Caroline has significantly improved Cimpl’s online presence and industry recognition as Marketing Director. Working closely with analysts and highly focused on keeping up with IT industry trends, she is most knowledgeable in the realm of technology and IT expense management best practices. As a passionate, driven marketer, she works side by side with her marketing team to bring Cimpl beyond its greatest achievements.

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