Over the course of the past decade, Telecom Expense Management (TEM) has been described as “needed now more than ever,” by multiple TEM providers, customers, as well as different media outlets such as TMC net back in 2008. The TEM playing field has been evolving and changing rapidly over the years, with some providers changing directions entirely, and others focusing on growing within the industry. Telecom Expense Management has been adjusting to the many changes and technological innovations that have spread across the world of Telecom over the past decade. Business needs are growing, and according to Gartner’s recent predictions for 2017 and 2018, so is IT Spend. As companies grow in their technology and services, their Telecom Expense Management platforms must accommodate.