Cimpl Blog

Cimpl Blog

Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

3 Big Questions About IT & Telecom Management

Lately, we’ve been asked a lot of questions about IT asset management, IT service management, and telecom expense management. These questions are coming from many people in many fields. We’re always glad to explain the nuts and bolts about these three disciplines, but it just might be more helpful to put the answers in one place.
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Why you Need to attend the 2015 CIO Canada Summit!

*Please note that Etelesolv has changed its company name to Cimpl in 2016. Three excellent reasons to attend the 2015 CIO Canada Summit! The CIO Canada Summit is an annual meeting of technology leaders. This year it’s in Montreal. Here are three reasons why you need to attend: It’s in Montreal, and Montreal is an AWESOME city to visit (try the poutine!) You will enrich your understanding of technology By participating in Etelesolv’s Roundtable at the summit, you will get a headstart into managing the next five years’ business IT for success! That’s right, from February 8 to 10, Etelesolv (now Cimpl) is leading a roundtable at the 2015 CIO Canada Summit, which will take place at The Ritz-Carlton Hotel in Montreal. The CIO Canada Summit is one of the best places to help industry leaders navigate issues in business IT! Mark your agendas right now for Monday February 9th at 12:45PM! The CIO Canada Summit is an annual meeting where technology experts share their knowledge with IT executives who are eager to optimize their businesses through embracing the latest IT. The CIO Canada Summit offers a great opportunity for CIOs to network and learn insights from technology innovators and giants to help resolve technology challenges!
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Deeper Insights on TEM: Valuable Thoughts from LinkedIn Members

on October 29, 2014 7:00 AM By | Henry Cheang | 0 Comments | Telecom Expense Management (TEM) Cost Allocation Audit IT Inventory
There’s a huge source of valuable insights that we frequently miss It’s easy to see industry trends by looking at hard data, but this approach offers no deep insights about people’s more nuanced experiences inside an industry. In fact, we frequently miss critical insights precisely because we don’t take the time to really listen to what people have to say in longer conversations. This is in fact, the entire rationale for having focus groups – it’s a chance to really probe for meaningful thoughts in deep discussions.
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7 Tips to Optimize Your Fall Telecom Inventory Cleanup

Fall is here. The leaves are changing colour and falling, the kids have been back to school for a while, and it’s now time to prepare for the coming cold months (both physically and mentally). It’s also a good moment to do some serious cleanup: There are leaves to rake and summer toys to (finally) put away. It’d be good to also clean things up at work as well.  Personally, fall is when I tend to clear out paperwork and think of ways to be more efficient.  This second part also extends to doing proper cleanup of your IT and telecom inventory to reduce your expenses!
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All I want for Christmas is...Cost Control!!

on December 21, 2012 12:10 PM By | Caroline Le Brun | 0 Comments | Employee Lifecycle Cost Allocation IT Inventory Cost control
Dear Santa, I am writing you to give you my Christmas wish list.
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Why You Need a Telecom Audit - Part 2 of 2

on May 30, 2012 9:10 AM By | Patricia Turchyn | 0 Comments | Telecom Expense Management (TEM) Audit IT Inventory
See Why You Need a Telecom Audit - Part 1 of 2 The first step to conducting an audit is recognizing that you may have a problem. Most IT professionals are savvy innovators and lousy accountants. The really good ones recognize it and seek out expertise on carrier billing. Consistent with industry stats, my experience confirms an organization will save between 10 and 30% by conducting an audit of Telecom billing. If you are tasked with conducting an audit and the thought is overwhelming, then here is an approach that will at least get you started. Phase One: Make a list of all accounts for telecom related services invoiced monthly, quarterly and annually. Categorize each invoice, wireless, wire line, infrastructure, managed services, maintenance and so forth. Make a list of all the locations that your organization provisions telecom for including branches, third party, home offices and make note of historical sites that are no longer operational. Locate / source and compile all carrier contracts. Correlate account / location / contract information. This will not be complete at this stage; however, it is the beginning of the identification and inventory creation process. Closed locations are frequently the source of billing issues and low hanging fruit in the audit process. Prioritize your data for review by category. You may want to start with a service type you are more familiar with on which you can cut your teeth before advancing to a data source you are not so familiar with. Source any missing documentation from your carrier on an as need basis. These include customer service or equipment records, inventory records where only summary invoices are provided and missing contracts and maintenance agreements. The audit process like project management, is a continuous breakdown of activities into manageable units of work. With the data in hand, and your priorities accounted for, break each account down further by service within account and by location. Each service should have an assignment or intended purpose. You will quickly identify services that need to be disconnected. Calling, suspending, reviewing HR records, and tracing lines are a few of the auditor’s tactics in determining the validity of the service.
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Why You Need a Telecom Audit - Part 1 of 2

on April 25, 2012 1:46 PM By | Patricia Turchyn | 0 Comments | Telecom Expense Management (TEM) IT Inventory Invoices
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How to Manage the Telecom Cry: "I want!" - "I Need!"

on August 31, 2011 9:00 AM By | Chris Thierry | 0 Comments | Tips and Tricks Mobile Devices IT Inventory
Author: Patricia Turchyn The Wants and Needs of Telecom Users If you’ve ever had to manage wireless devices, “I want” and “I need” are probably 2 of the most popular sentences you’ll hear from users.  People tend to think that those who manage wireless devices as their job have it easy. They can play with the latest equipment and, honestly, how hard is it to order a phone?
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One-step Closer to Seamless TEM: Retailer Integration!

on June 30, 2011 9:00 AM By | Chris Thierry | 0 Comments | IT Inventory Mobile Device Management (MDM)
Author: Patricia Turchyn Do you ever forget to update your Wireless inventory after you’ve ordered something? What about forgetting to note down an IMEI, an ESN or a SIN number? With our Retailer Integration process, no more worries!
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Telecom Inventory: So What about Cost Allocation?

on June 2, 2011 9:30 AM By | Chris Thierry | 0 Comments | IT Inventory Cost Allocation Telecom Expense Management (TEM)
Author: Patricia Turchyn Now that you’ve chosen a TEM provider, someone will need to get into the nitty-gritty of your telecom inventory. One of the aspects that will have to be looked at, analysed and re-analysed is Cost Allocation. Not only will it have to be analysed from a telecom perspective, but from a finance perspective as well. Do we assign the cell phone (or phone line, or internet line, or circuit) to an employee? Or, do we assign it to a Department? Can an employee become the “owner” of a circuit or fibre optic line?
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TEM Warehousing – A Clean-green Approach!

on March 4, 2011 8:00 AM By | Chris Thierry | 0 Comments | Telecom Expense Management (TEM) IT Inventory Mobile Devices
Author: Patricia Turchyn Do you have used devices hidden in your office? Do you have drawers full of old wireless devices? Boxes of used phones or smartphones hiding in closets around the office? Don’t think so? Go, have a look, then come back and read the rest of this article. Oh! Don’t forget to bring the boxes of old devices back with you... the ones that you will most probably find in obscure places around your office building. Oh, again, don’t wear your best clothes to do this task – you’ll most likely to end up with a trip to the dry-cleaners!
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