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Cimpl Blog

Cimpl Blog

Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

3 Big Questions About IT & Telecom Management

Lately, we’ve been asked a lot of questions about IT asset management, IT service management, and telecom expense management. These questions are coming from many people in many fields. We’re always glad to explain the nuts and bolts about these three disciplines, but it just might be more helpful to put the answers in one place.
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What is an Asset?

An important question to ask when we’re trying to stretch IT budgets What is an asset? Depending on the context, the word “asset” can be defined in many. It’s something we don’t often think about, but it’s important all the same.
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What is ITSM? An Important Question in IT Asset Management

Remember: ITIL is not the same as ITSM In a blog post last week, we stated that ITIL (which stands for Information Technology Infrastructure Library) has close ties to ITSM (which stands for stands for IT Service Management). Note the underlying message here: ITIL and ITSM are not identical! This distinction isn’t always clear, and so, in the spirit of helpfulness, we’re going to highlight the key points to note regarding ITSM so as to clarify the difference between ITIL and ITSM. This is an important topic in IT asset management, after all.
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What Is ITIL And How Can It Help You Work Smarter?

What is ITIL? According to Axelos, ITIL is an acronym for “Information Technology Infrastructure Library”. It is a series of process books that outline the best practices for managing your IT services. ITIL was developed by the British government in the 1980s and was revised during the early 2000s developing into the series of volumes that it is today. ITIL has been implemented by various users from around the globe that number in the thousands. It is the most widely accepted IT best practices approach and is used by many major organizations. Some of these organizations include Microsoft, HP, Fujitsu, IBM and NASA, and there are many more. One of the added benefits of having such a widely-adopted program is that an entire industry can develop a common vocabulary and facilitate the overall communication among IT professionals.
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