The Future of Technology Expense Management in Enterprise
Are you a CFO, a CIO, a Telecom Manager or simply in charge or a part of the IT department? Have you ever heard or read about stories that some companies are able to save 20%, 30%, or even 50% on their phone/wireless service? Does it bother you that these articles always talk about how much you can save, but never how you can save?
Scott Rapoport from the Eliot Management Group once said, ‘‘The world of Telecom Expense Management (TEM) and Wireless Expense Management (WEM) is complicated and goes far beyond just cutting cost on your bills.’’
I believe he is right, in fact, WEM programs are a special category of Telecom Expense Management (TEM) programs focused solely on wireless services and mobile devices. The goals of WEM are similar to TEM programs; they seek to proactively reduce expenses, establish new operational efficiencies, increase visibility, and provide better control for mobile voice and data services. WEM manages phone, plan, usage and costs and lets you know who has what, where it is and how much it cost. More precisely, Wireless Expense Management is associated to a person, it increases cost awareness and gives users visibility on their spend, in addition to giving them the opportunity to manage those spends; and even compare them with others.
Now, what is Telecom Expense Management really? TEM is the method organizations use to manage their telecom network and assets, wireless, voice, data, IT, UCC and manage Wirelines with MACD. TEM processes, validates and loads invoices, manages wireline and landline expenses, provides a general help desk and logistic support, manages vendors and contracts, and identifies potential savings opportunities for customers. In a few words, TEM monitor the entire procure-to-pay process of your entire fixed telecom network. Good TEM means you always know what telecom assets and services you own and use.
So what does your company needs to better manage their Telecom cost?
The truth is there is no right or wrong solution in general when it comes to TEM/WEM. Every company has to assess their needs and figure out which methodology is the right one for them. Briefly, it depends on the size of the company. For example, a larger company will see many benefits to using a Managed TEM/WEM Service, as for a smaller company, it doesn’t really make sense to use a fully managed service. However, small companies can benefit too.
3 advantages of having TEM & WEM in the same system:
Many enterprise are looking for TEM and WEM under the same roof, why?
- They do not want to use multiple systems to manage.
- You may get a better TEM deal when you acquire a software that offers you TEM and WEM.
In fact, 30% of large TEM deals are packaged in other deals and bundles.
- A larger software can result into more customizable aspects to what you require.
What can Cimpl do for you?
Most organizations have significant challenges in keeping costs low while scaling and managing wireless and telecom. Cimpl Services are here for you. Outsource this function to our dedicated team of experts. With our many years of experience in telecom management, we will improve your cost management and drive new operational efficiencies while you get back to running your business.
Cimpl platform includes, first of all, Wireless Expense Management to reduce expenses, optimize usage and automate processes to keep costs under control. Secondly, it includes Telecom Expense Management to monitor the entire procure-to-pay process of your entire fixed telecom network. Thirdly, it includes IT Cost Management that centralize the management of all IT assets no matter the type. From laptops to printers, cloud subscriptions and M2M. Nothing is left behind. Finally, it includes UCC Expense Management that gives business units the platform they need to monitor Unified Collaboration and Communication Expenses. In a way, it would now be more appropriate to call Cimpl platform a Technology Expense Management, for its multiple types of technology. With the use of a Technology Expense Management software, such as Cimpl, organizations are able to track the cost of their inventory, receive automated reports that indicate hidden costs, track inventory, reconcile invoices, manage timelines and options, and track the entire asset lifecycle. TEM provides great cost savings by showing usage, facilitating chargeback, bill payment and providing actionable reporting. All these factors help improve an organization’s business intelligence.