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Take Back Control of Your MACD Requests

Posted by Caroline Le Brun | November 6, 2018 3:48 PM

Making your MACD operations more efficient is the 26th reason to go beyond Telecom Expense Management and manage your Employee Digital Footprint.

Whether you’re at work, at the gym or at home playing piano, it’s the small details that make all the difference. They’re often the primary reason a person or a company outperforms all others.In business, especially when it comes technology expense management, the MACD requests are often the small details that can make a big difference.  Let’s take a look at the benefits you would get from taking back control of your many telecom requests.

#26 MACD

What Are MACD Requests?

MACD is an abbreviation where every letter represents an action that your organization’s IT department performs: move, add, change and disconnect. For example, it could be a service reassignment, the addition of a new asset in your technology environment, a contract change or even a phone line suspension.

It may sound like these actions are simple and trivial, but they can become time-consuming for the IT department, who often has other tasks to attend to. Indeed, 40% of companies consider the MACD process to be cumbersome. The standard MACD request process is composed of 3 steps:

  1. The employee submits a MACD request
  2. The mobility support team processes the request
  3. The wireless service provider makes the change

For most companies, each step of this process can take hours, even days. Seeing as businesses receive an average of 1,000 to 5,000 MACD requests per month, and that 31% of them claim not to have access to the right online tools to make quick changes, you need to find a solution now. Well, guess what, I’ve got one for you. You need a technology expense management software with integration and automation features, like the one offered at Cimpl.

See a mobility expense management solution in action

How Can a TEM Software Help You?

You and I can agree that the problem with MACD requests is that they take up time that you would like to spend elsewhere. MACD tasks are often simple and repetitive. Thanks to both the Self-service and the provider integration, you now have the opportunity to automate some of their key components.

The Self-service will allow all the company’s employees to initiate MACD requests straight in the platform. The requests will thereby be more detailed, more closely tracked and completed directly within the software. 

Your TEM vendor can also enable you to establish approval processes. For example, the employee initiating a request to upgrade their smartphone will be able to have their managers approve the request right from the platform, without the employee or even the IT manager needing to follow-up themselves.

If your TEM software is integrated with your technology services provider, you’ll be able to create workorders accessible to them in the platform. No need to go through another portal. No need to send emails or to call. Easy, right?

Imagine all the time you’d save thanks to these automated workflows and approval processes. In addition, with a TEM software, your MACD request are faster, more accurate and closely tracked on a single platform. You will be able to optimize your processes, focus on other project or even manage more MACD tasks!

By putting these tips in practice, you’ll now be able to take back control of your MACD requests and focus your time and efforts elsewhere in your business. For more information on the Self-service tool in a technology expense management software, contact us now at Cimpl!

Written by: Charles-Olivier Payette

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Topics: MACD, Self-Serve IT, Employee Accountability

Written by Caroline Le Brun

Having worked in marketing for 16 years, Caroline has significantly improved Cimpl’s online presence and industry recognition as Marketing Director. Working closely with analysts and highly focused on keeping up with IT industry trends, she is most knowledgeable in the realm of technology and IT expense management best practices. As a passionate, driven marketer, she works side by side with her marketing team to bring Cimpl beyond its greatest achievements.

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