Automating 68% of managed mobility activities to reduce common human errors is the 69th reason to go beyond TEM and manage the enterprise digital footprint.
Digital transformation in professional fields is pushing businesses to look for new approaches in order to improve their methods and cut their losses. After all, growing organizations shouldn’t waste time on manual operations when they can avoid it.
One possible course of action is automation, which is completely changing how we work. Scaling down human intervention is not as negative as we once thought; in fact, it positively affects many aspects of a workplace, including productivity, efficiency, planning and budgeting, among others.
To give some context, business process automation, or BPA, “is a process of managing information, data and processes to reduce costs, resources and investment. [It] increases productivity by automating key business processes through computing technology”. In other words, automation eliminates – or at least diminishes – the need for human intervention when it’s not required. Enterprises can then manage their mobile, wireline, M2M, UCC, cloud and IT assets more efficiently because they have less to worry about.
Automation is indeed helpful in numerous areas, one of which is mobility – or wireless – expense management. Today, almost everyone owns a cellphone, and that is reflected in the workplace. Companies have to manage endless bills, contracts and offers, even when employees bring their own devices to work (a program called BYOD).
Luckily, WEM and automation go hand in hand, as automation is a key step on the way to a good wireless expense management solution. Automation is a life-saver for IT managers and employees drowning in paperwork, struggling to manage mobility assets.
Mobility expense management helps with:
- Cutting costs
- Making assets and costs visible
- Achieving transparency
- Boosting efficiency
- Giving managers and employees control over their wireless assets and services
- Negotiating better contracts, offers or plans
- Finding zero-usage devices and eliminating (or reallocating) them
All of this (and more) is achievable with the automation of mobility. In addition to the benefits associated to WEM, automation also allows companies to:
- Go digital and stop using paper documents for everything, which optimizes operations
- Stop wasting time on tasks that can be automated to focus on tasks that truly do need human intervention
- Plan for the future more precisely with new tools
- Save money by reducing the need for a physical presence while systems run
- Reduce human error rate
Now that you’re excited about all these great benefits, let’s break down how mobility automation really works – and how it aligns with a WEM solution. Specifically, this type of automation helps manage phones, plans, usage and costs by producing reports listing who has what, where it’s used, and how much it costs. Wireless expenses are usually quite unpredictable, but with the automation of workflows, WEM makes it practically impossible to lose track of wireless expenses and assets. Employees are shown what they spend directly in a software, giving them the opportunity to adjust their behavior if needed, or even evaluate how much they spend in comparison to their colleagues.
Self-service IT is one of the major perks of a WEM solution. The automation of accounts payable, purchasing processes, customer relationship management and procurement processes, for example, has saved money and increased productivity for major corporations. Plus, automating workflows like HR onboarding and offboarding, MACD requests and their completion, management of roaming packages and exceptional requests, invoicing, employee transfers, and many more actions saves so much time for all parties involved because what used to take hours – or even days – is now executed in a few clicks, on one single, centralized platform. Quick validation of costs and policy enforcement are also huge benefits of automation, along with easy inventory management and more frequent auditing.
Automating repetitive or manual tasks gives employees the chance to undertake other projects and become productive in new ways. Besides, letting a software validate and optimize processes allows you to find the best contracts or rate plans for your needs instead of having to examine everything manually – saving you money by avoiding useless spending.
Basically, automating mobility is about saving time and money as well as keeping an accurate inventory. It does a good chunk of the work for you so you can stop having to deal with tasks that, while important, don’t need you.
Contact us to discover how a TEM solution like Cimpl can seamlessly automate your processes and manage your mobile assets and services.