The ability to integrate your providers as well as your company's key systems in a single platform is the 36th to go beyond TEM and manage your Enterprise Digital Footprint.
Ever since the technology boom of the year 2000, the evolution of technology has not stopped accelerating over the years. The more time passes, the more we’re surprised by innovations. Today, what’s even more impressive is to see how much all these inventions are interconnected.
Take the smartphones for instance. Nowadays, they have so many different functionalities that are added on top of the basic voice and SMS messaging features.Think only of emails, games, calendars, the clock and even more. In your company, it should be the same. Having everything in the same place is much more convenient and comes with tons of benefits. Let's see what an integrated ecosystem can bring you.
Why Do We Call It an Ecosystem?
The choice of the word “ecosystem” isn’t a coincidence. It’s based on the fact that, today, in the business world, connections multiply and are all intertwined, in addition to having repercussions on one another. However, it’s not just about connections. It also comes from the fact that if a significant event happens at one end of the ecosystem, it will have an effect on everything connected to it.
Coming back to the context of a modern business, you can only imagine the number of service and device types that you can group on a single platform. You can understand that having everything in the same place can save you a lot of time. Whether we're talking about telephones, computers, servers, or cloud services, everything must be in the same place in order to have a greater control over its usage and cost.
With the right TEM platform, it’s also possible to integrate your providers and your partners. This makes the integrated ecosystem even more wonderful. You’ll reduce the ordering time, avoid manual updates and receive support from your providers in a transparent way. Cimpl, for instance, offers this additional functionality and enables you, among other things, to:
- Have a quick access to a report which clearly shows you each one of your orders;
- Have at-a-glance view of statistics of every order;
- See the status of every order directly on the platform;
- Address the orders with the providers;
- Have almost real time communications with your providers.
Impressive, isn’t it? And that’s only the tip of the iceberg!
Benefits of Having an Integrated Ecosystem
As they say, let’s finish on a high note. Now, without further ado, here’s the icing on the cake. The benefits are divided between the three main stakeholders that have access to a TEM platform: the company, the providers and the partners.
- Reduced time spent on certain tasks because everything is at the tip of your fingers.
- No need to send emails to your providers anymore, everything is in the platform.
- Execution time reduced: automation by integrating different systems in the same place reduces the time it takes to complete a task. If you remove the phone calls and emails needed to order a new device, you can save your employees a lot of time;
- Significant drop of total management cost: this is related to the first two benefits since the company saves money in hourly wage: tasks take less time to be completed by your employees, or are entirely automated altogether.
- Integrating providers into the ecosystem enables a two-way communication supported by an API integration;
- Automation also plays a major role in time saving. Since all the notifications, emails, and automated invoices are sent from and in the platform, providers also save time. The Provider Portal has a key role for users and providers themselves;
- Optimized understanding of the client’s needs: as technologies integrate to one another, providers will have a better communications exchange with their clients and their systems. As a result, client service is improved and clients’ margin increases.
- Creation of new business perspectives: because your company is connected to its providers and partners on the same platform, there can be client references coming from all sides so that everyone can grow their business network.
There you go, it’s because of all of these aspects that having an integrated ecosystem with your providers and systems can be beneficial for your organization. If it was only up to me, I’d say you have no other choice but to adopt this strategy. It’s a must for any business looking to optimize their time and money. For more information about an integrated ecosystem and its benefits, contact our team at Cimpl, and we will gladly answer your questions. To see our platform in action, schedule an appointment with our experts now.
Written by: Charles-Olivier Payette