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Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

Is Business Process Automation the Way to Go?

Posted by Caroline Le Brun | December 5, 2017 5:00 PM

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With little to no intervention, typical, mundane, everyday activities can take up huge chunks of the day across multiple departments. Repetitive tasks can become a setback for companies that are looking to get as much done as possible on any given day. These things need to be done, but they take buckets of precious work hours. Efficiency and increased productivity are common goals that businesses aim for, often on an ongoing basis. Managers search for wherever a process can be clipped or modified in order to stimulate growth. In order to get things done more efficiently and in a timely manner, processes and everyday tasks must be optimized.

To solve this problem, businesses can look towards a number of software and investment trends flooding IT departments everywhere. Business Process Automation (BPA), Artificial Intelligence (AI), and other forms of automated systems all fuel efforts towards digital transformation. Implementing certain levels of automation can bring on significant time and cost savings. There’s a reason why these kinds of upgrades are becoming so popular. They can deliver major improvements to almost any organization. Handing over mundane, everyday tasks to a platform can go a long way.

When it comes to telecom and technology costs, having the right software, with the right degree of automation, can help you take back control of your technology environment. Here are some areas that will see major benefits by implementing a certain level of automation.

Piles of paper documents

Dealing with paper documents has become a major inconvenience. Employees spend 20% to 40% of their time searching for documents manuallyThere are much better ways of managing all of your documents, which does not involve stacks of paper. Instead, all actions, processes, and workflows should be done electronically. In many ways, this is the most basic level of automation that can help your business work more productively. One major contributor to that pile of papers is invoices. Seeking out a solution that allows you to outsource the processing and validation of your invoices will be a top priority. You want your invoices to be processed accurately, with as little human intervention as possible. 

Decision-making processes

Making business decisions requires looking over lots of data, and understanding your business environment. In order to facilitate and speed up decision-making, having the right data in front of you will be helpful. A certain level of automation can help speed things up and get you the right information in a timely manner. Reports, for example, are a great way to get summarized information on things like expenses and ROI. Having that data demonstrated in comprehensive reports is key, and those reports can be automated. With the right software, reports can be configured and automated to be sent out regularly, so you receive exactly what you need, when you need it.


Workflows are essentially the process through which your work, well, “flows.” They encompass the underlying processes that your work goes through. These repeatable patterns of business activity can be time consuming, and employees often spend far too much time on these underlying processes. In fact, 40% of productivity is lost to task switching, meaning that employees with too many tasks to deal with are struggling to remain productive. Having to include workflows on your everyday task list can bog down manual hours that can be solved by automating workflows and repetitive approval processes. By automating workflows, employees can focus on the work itself, rather than the manual processes associated with it. Everyone can focus on what really matters without having to worry about making time for those tasks.

Approval Processes

Approval processes function much like workflows. They involve several manual tasks, and a variety of steps for everyone involved to take towards getting things approved. Typically, as part of the approval process, you’ll have to keep track of any updates or notifications associated with the approval process. By automating this entire process from start to finish, getting approval doesn’t have to be so long and tedious. There won’t be a need to monitor email threads, and everyone can focus their time on more important tasks.

Ordering and Provisioning

Another area where things can be improved is you’re ordering and provisioning processes. Automating workflows associated with ordering and provisioning can do wonders for saving time and speeding up manual processes. With the right software, you can optimize costs and time by empowering employees with the ability to take more actions. Giving end-users the ability to place order requests can save managers and administrators a lot of time.  The ordering process can take a significant chunk out of your day. Automating as much of this process as possible will prove useful.

Automate with Cimpl

The right technology expense management software includes a high degree of automation capabilities. Without this, dealing with your telecom and technology workflows will be significantly more difficult and time-consuming. By choosing a TEM platform that can automate most or all of the above listed areas in your business, you’ll reap cost and time savings alike. With Cimpl, time savings from things like automation are tracked, outlined and demonstrated for you in dashboards and reports, allowing you to see exactly what areas of automation you benefit from the most. Cimpl’s customers have been able to automate 68% of managed mobility activities, helping to reduce the prevalence of human error, and freeing up time for employees to focus on more important work.

For any inquiries into IT, telecom, and cloud expense management, and the potential automation capabilities that come with technology expense management, feel free to contact us.

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 AUTHOR: Victoria Lewin


Topics: Technology Expense Management (TEM), Automation, Information Technology (IT)

Written by Caroline Le Brun

Having worked in marketing for 16 years, Caroline has significantly improved Cimpl’s online presence and industry recognition as Marketing Director. Working closely with analysts and highly focused on keeping up with IT industry trends, she is most knowledgeable in the realm of technology and IT expense management best practices. As a passionate, driven marketer, she works side by side with her marketing team to bring Cimpl beyond its greatest achievements.

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