You have purchased a TEM platform, and it’s ready to help your company. By choosing the appropriate software, many of the tasks you used to do will tend to change and become automated. Some of these tasks will be handled by your TEM provider, and others will remain your responsibility - and you will now be able to carry out those tasks from the platform. In everyday life, if someone needs pieces of information, chances are that the answer is easy to find on the internet. However, when it comes to finding information about a specific TEM platform, it can be much more difficult. Fortunately, as a Cimpl user, you have access to two options: an online user guide, and best practices related to the industry of technology expense management.
Online User Guide
The definition of an online user guide is quite simple: “it is a document with the purpose of explaining how an object or service works.” Usually, it is written by a technical writer, a programmer, a product or project manager, or another specialist. The fact that it is online obviously means that you have access to it 24/7. All the actions you can perform on the platform are mentioned in this guide. The time where you lost crucial time over the phone, waiting for customer service, is officially over. Here are the basics that a good online user guide should contain:
- Information about the product
- Where to start
The Cimpl Guide contains several articles that meet these three criteria. The guide allows you to have a good understanding of each module in the platform, and then shows you all the actions that could possibly be achieved in these modules. There is also a section dedicated to the first steps to follow in order to connect to the platform. It is a complete user guide, and it is available at the time and place you want.
Best Practices in Technology Expense Management
The “best practices” refer, in a given professional environment, to “a set of behaviors that are agreed upon and considered essential by most professionals in the field.” The best practices concept in TEM is slightly different from the online user guide. All these practices are drawn from the industry, and are then applied to the users of the Cimpl platform. Another thing that differentiates the best practices from the user guide is that they are not intended to the user for the same reason. Indeed, best practices are generally used to explain why you should do such a thing, not how to do it. Their purpose is to inform you about the best actions to take to get the most out of your platform and technology expense management. In order to track technology expenses effectively, there are 4 important practices to follow:
- Inventory Management
- Order and Provisioning Management
- Network Management
- Invoice and Contract Management
These 4 practices, and many others, are all well detailed with Cimpl. In the Cimpl interactive user guide, there are 34 best practices to which you now have access, and we are constantly adding more. The only way of accessing it is to become a Cimpl user.
So it can be said that the online user guide and best practices are complementary, and are both necessary in order to get the best out of the Cimpl platform, meaning that you are always one click away from finding the right solution to your problem.
See these best practices in action in our monthly live webinars!