Are you overwhelmed by the day-to-day activities of managing your telecommunications? On top of it, you need to validate your monthly invoices, track mobility inventory and make sure that everyone has the right services to stay productive. A large pharmacy chain was faced with these same challenges and realized that spreadsheets didn’t make the cut anymore. They needed to find another solution!
“[they were able to] maintain an inventory accuracy of 92%, thus reducing MACD processes and time”
Imagine you work for an enterprise with more than 1,000 locations and you are in charge of managing a wireless fleet and telecom spend of over 35 service providers sourcing for your wireless fleet and the telecom spend. This was the case for this nationwide retailer, where their main challenge was to track all of this information in various Excel spreadsheets circulating around departments.
Provider invoices were organized but lacked details on the type of services each device had, the locations of their providers, contract information, and more. Undetailed charges were made, contracts with their carriers weren’t followed, and more invoices were piling up. Wireless and wireline assets, data, contracts, and more were getting increasingly difficult to locate.
This retailer was rapidly losing visibility on the devices owned by the departments and individuals within the organization. They couldn’t keep an accurate inventory of their telecom assets. A significant amount of time was spent on trying to manage their telecom environment with manual processes and spreadsheets.
It was evident that they needed assistance and support in handling their technological assets. Something that they could easily access and evaluate their telecom devices efficiently with, where all its necessary information are stored on. Using a single, versatile platform configured to their needs and convenience, with managed services seemed like an advantageous solution for them.
- Self Service Portal
- Clean Inventory
- Billing discrepancies in Wireless and Wireline
- Fully Managed Services
- Invoice Processing
With the new platform and client support services implemented, the pharmaceutical retailer was able to witness the effectiveness and benefits of it. Their previous system of filing bills was dismantled, and now they are loaded on a monthly basis in Cimpl. The features on the platform allow them to pay all their invoices and process their own work orders. A good portion of their work orders are also managed by Cimpl. As these orders go through, the inventory is updated thus maintaining an inventory accuracy of 92% and reducing MACD processes and time. This helped the client generate approximately 26% of savings over their annual spend.
With the inventory updates and invoice loads, Cimpl helps create monthly analyses on potential savings and reports on their inventory and telecom environment. The chain retailer was able to save 126 hours per month, and have actual recurring savings of $32,000 per month. These savings were achieved through discovering active devices that were no longer in use, billing errors, and implementing cost appropriate contracts.
Their telecom team join the monthly webinars for continuous learning and usage of the platform. With Cimpl, this customer was able to reap an ROI of 106% in 2018. The nationwide retailer continues its progress and their telecom management program is evolving for better oversight of their environment and generating savings, thus achieving value.