Have you ever felt intimidated by the tracking of your telecommunication inventory and costs? An airline faced these challenges and knew that they needed a solution to overcome this telecom frenzy.
"By reaping over $27,000 in potential cost savings, they were able to realize an ROI of 144% with Cimpl."
Imagine handling the mobile fleet of over 600 wireless services. The level of difficulty increases over time, especially if you don’t have visibility and control over your mobility inventory and the overall telecom environment of the company.
Without the visibility over their wireless assets and expenses, the company had unnecessary charges billed to them through zero usage devices and unused active lines. This took a toll on their inventory accuracy. It was a very manual and tedious task to keep track of the numerous wireless devices. Without understanding what devices were not in use, and its assignee, it was very hard to start optimizing and taking action on the unused services.
They also had no visibility on potential misapplied payments on their service lines, and the regular charges they could see on the bills were not detailed. It complicated the reconciliation process.
Another major concern was their data consumption, as some employees used much more than others, resulting in data overcharges. These reasons confirmed that they needed to find a solution.
- Inventory Management
- Usage reporting
- Cost Reporting
- Invoice Processing
- Scheduling of user statements
The airline has been gaining clear benefits and is a very engaged customer on Cimpl’s platform. The enterprise has taken back control of their inventory helping improve end-user awareness and visibility on data usages. Through the ‘Top 25 Data Cost’ report available on Cimpl, they know which specific employees are consuming the most data and can therefore focus on helping them reduce their usage. They target these users through a campaign by providing the users with data usage best practices. This helped reduce their data consumption trends by over 15% in the last five months.
In addition, Cimpl creates monthly reviews and analyses of their overall telecom environment. The analysis includes billing discrepancies and potential cost savings reports. These help the organization better understand their carrier bills for their wireless services and discover more ways to keep costs low. Through ‘the confirm inventory’ feature of Cimpl, employees can verify their assigned services and help clean up and improve the overall inventory inaccuracy of the airline. This helped keep costs down by giving visibility on potential upgrades and unused devices that could be reassigned, keeping zero usage services and duplicated devices to a minimum. Through the use of the reports and diligent validation of inventory, cost savings of 8% were realized over their annual spend.
Through the platform, orders and workflows are now automated, saving them up to 8 hours per month on the processing of MACD requests and generating over $2,000 of time savings per month. As employees process and confirm their own work orders, the inventory is updated and prevents inaccuracy of duplicated devices or zero usage devices from occurring, giving them up to date information and reduced wait time.
By reaping over $27,000 in potential cost savings, they were able to realize an ROI of 144% within a year with Cimpl. The airline is an engaged customer, they attend the monthly webinar trainings to fully optimize their usage on the TEM platform.