In this section of our BYOD series we’re going to talk about the ways how companies are implementing the perfect blend of BYOD and CYOD in organizations. In part 2 of our series we will go through questions that you should be asking yourself before committing to BYOD. So sign up to make sure you get the next article in your inbox when it comes out.
Understanding the Difference between CYOD/COPE & BYOD
According to Gartner’s analyst Rich Doheny, most organizations that opted into using the CYOD/COPE program also offered BYOD. Before we explain what they are, let’s quickly review the acronyms.
First, we will begin with BYOD, which stands for Bring Your Own Device. This means that employees are to bring their personal devices from home and use them for professional purposes. Organizations have less control of how these devices are used under the BYOD program. Depending on the established policies employees will receive a reimbursement.
CYOD stands for Choose Your Own Device. The employee chooses a device from the company’s list to be used for personal use and professional purposes but the device is kept. The company will be billed for voice/data usage on corporate plan / rate. The positive side of this option is that there will be no cost for reimbursement handling and the support is more streamlined, which will provide the lowest TCO in many situations. Legal issues are also much easier to handle.
COPE stands for Company Owned Personally Enabled. CYOD/COPE allows employees to have some personal use of the phone. Organizations have more control of how the device is used under CYOD/COPE than under BYOD.
Let’s get back to the heart of the matter, BYOD. Organizations will opt in to manage BYOD within four different types of environments. Each with its own strengths and weaknesses.
1) Employees are responsible for the device: This is managed by giving the employee monetary compensation through stipends or through rewriting employee agreement and salary increases for the data/voice services, the employee is responsible for the purchase of this hardware.
2) Bringing last tier users onboard the BYOD program: This is reserved in instances where under normal circumstances employees that would not be eligible for subsidies for using personal/corporate owned devices will get approved and become integrated into the BYOD program.
3) Hybrid Models: mixes both CYOD responsibilities with BYOD. For instance personal devices could be used with corporate subscription and corporate devices could be used with personal apps and services.
4) Additional Device: is a personal device used in addition to corporate devices.
Finding the best fit for BYOD
1) For some organizations, choosing BYOD was like buying a pair of shoes that looked good on someone else only to discover that it didn’t suit them at all. In short, some organizations envisioned being trendy at a good price only to be disappointed. The organizations that committed to implementing full BYOD have actually been met with disappointment as they did not receive the anticipated cost savings as well as they faced opposition in terms of regulatory challenges. As discussed, there are many legal and labor rules applied to employee reimbursement to consider. These rules change and it can betricky depending on the size of the organization and the amount of different areas in which it conducts business. The organization must cater to the regulations of each respective area.
2) Bringing last tier users onboard the BYOD program : This approach entails an opt-in policy for additional devices. Members would need to install an MDM agent to keep the organization’s information safe. This strategy is geared towards employees who did not have access to corporate information on a company owned device prior to the implementation of BYOD.
3) Most organizations that support BYOD have a Hybrid Program. Initially, the full BYOD program gave the impression that it would enable organizations to save on expenses but now they’ve shifted towards the hybrid model because it gives the organization a means to control different tiers of users. It gives them the ability to better align its program to its goals.
4) Additional Devices: uses both BYOD and CYOD for their devices. They have one device that is for personal use and one device that is for corporate use. This type of policy works as organizations use both schools of thought in its mobile strategy.
Initial appeal of BYOD
According to Rich Doheny analyst of Gartner. The original appeal of BYOD was the reduction of time it took to manage the devices in comparison to CYOD/COPE. Time reduction came through passing on the responsibility of managing the device and the monthly cost to the employee. The resources needed to track employees’ device as well as support services were eliminated because the device was under the user’s authority and responsibility. Organizations that fully implemented only BYOD, discovered quickly that the cost and time reduction did not reap the results they were looking for and that there were additional considerations that needed to be made. Our next article on BYOD will help you ask the right questions to discover these areas others did not consider before implementing BYOD. Sign up to our blog to get it in your inbox.
Most organizations that use BYOD will use it as a means to get the whole organization to use their device for professional use. Among those employees there will be certain employees that will get a certain percentage of reimbursement that is decided according to the established policy. Certain tier groups may get up 100% reimbursement for the use of their device. Organization could use various measures to evaluate the BYOD program such as no-reimbursement, stipend, expense account and split-billing. In instances of reimbursement, organizations tend to set up policies where reimbursement gets activated only after the figure has passed the pre-established baseline.
Yes, there are benefits to BYOD but there are disadvantages too. In general, security is pretty high on the priority list for organizations and under the BYOD program the risk of a security breach is much higher. BYOD is considered a riskier option as the organization will not have full control of the personal mobile device. Employees are allowed to download anything onto their phone which can be a hazard. Generally, the financial sector are tasked with tracking voice calls, voice messages and texts. There are various software out there that help mitigate risk such as EMM – Enterprise Mobility Management. Needless to say, in order for BYOD to be a viable option for your organization, you must be prepared to purchase other software to safeguard the company’s information.
Do some homework before committing to BYOD. If you would like to learn more about the subject and its hidden costs then read our Practical Guide to BYOD and don’t forget to sign up to our blog to get the next article in your inbox.
Learn more about telecom expense management.
Rich Doheny: http://www.gartner.com/analyst/28176