A complete and detailed online user guide for your TEM Software is the 2nd reason to go beyond TEM and manage the enterprise digital footprint.
Whether you’re building a bookshelf or setting up a new TV, chances are you’ll need instructions to do it. Not that long ago, that meant having to read a printed manual in its entirety. However, knowledge is now more accessible than ever and there are countless video tutorials or online articles on pretty much any given subject; in most cases, we can find the information we’re looking for in a click or two.
When it comes to online tools and services though, their complexity and evolution can make it hard to keep up and understand how to take advantage of their full potential. Online services are usually multifaceted and consist of many tabs and functions that you might not all use at once – as opposed to a piece of furniture, for example, that you’re done with after you’ve initially built it. That’s where and why an online user guide becomes a valuable resource.
How does an Online User Guide help users?
An online user guide is a “technical communication document intended to give assistance to people using a particular system”. It’s “usually written by a technical writer” or “programmers, product or project managers, or other technical staff”.
Simply put, an optimal online user guide brings assistance to users by guiding them through various problems and giving them precise instructions. A great guide also keeps up with the new functionalities and modules added to a particular online tool or service.
A good online user guide will also be the go-to resource for users, where they should find answers to all their questions. It also helps them save time and money because it reduces the need to contact the support team and open tickets. An online user guide is also available 24/7.
What makes an Online User Guide?
Manuals inevitably contain at least some information that the user doesn’t necessarily care about or need (like precautions and trademarks) for legal reasons or because of company policies. Other than that, an instruction manual for a software should notably consist of these basic elements:
- Information about the product
- How to get started
- Troubleshooting (instructions for every scenario)
All this information can be delivered in multiple formats: text articles, guided tours, how-to videos, etc. Choosing the right format depends on the information you need to publish, the nature of your services and the preferences of your users.
Additionally, here’s a few simple tips to remember if you’re writing an online user guide:
- Make your online user guide aesthetically pleasing
- Make it easy to follow by breaking down subjects in smaller modules
- Avoid jargon or technical language that the reader might not understand
- Have a search mechanism to ensure quick and easy access to what the user is specifically looking for
What does an Online User Guide have to do with TEM?
Now that we’ve given you an overview of online user guides and their content, let’s link it back to TEM. Although the two might not seem connected, an online user guide actually plays a big part in the TEM user experience. The ease of use and clarity of a technology expense management platform should be reflected in the user guide. Of course, customer support teams work with customers to bring them assistance and answer their questions, but an online tool is definitely a valuable asset in a self-service model when it comes to promoting autonomy and empowering end-users, among other things. In the long run, a complete and detailed Online User Guide saves time and money for businesses because it eliminates the need for constant emails or lengthy calls with staff trying to navigate a software.
What to look for in your TEM software user guide
A good online user guide can make a big difference in the quality of a technology expense management solution. It might not seem that important, but being able to understand a TEM software correctly empowers users and saves them time. Here are a few questions to ask about your TEM provider’s online user guide:
- Is it available online?
- Does it offer video training?
- Is it up to date?
- Does it answer all your questions?
Did you know Cimpl just revamped its entire Online User Guide and regularly updates it with new articles and on demand Webinar trainings? Just another way in which our award-winning platform can help you take back control of your technology environment. Contact us if you’d like to know more.
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