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Cimpl Blog

Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

The ROI of Telecom Expense Management

Posted by Caroline Le Brun | May 17, 2012 8:48 AM

ROIInvesting in a Telecom Expense Management (TEM) system can provides significant long term benefits for those who choose adopt it. The ROI of TEM extends far beyond identifying billing errors while pursuing audits. The benefits from supporting these systems can be segmented into 2 main categories:

Cost Transparency

Will TEM Give You a Significant ROI?

Seeing what you spend:

This is a huge benefit that helps companies understand their telecom environment. Carriers just aren’t doing enough to service businesses in this department.

ROI: Priceless

Contractual rates VS. Billing Rates:

By matching contract terms against billing costs and usage you can recognize discrepancies and identify unused services.

ROI: 2%-15% off your monthly phone bill!

Risk Mitigation:

By identifying potentially fraudulent behavior, your company can insure itself against worst-case scenarios.

ROI: Probabilty of Lawsuite X cost of penalty, Or (for publically traded companies) .. potentially adverse effects of share price movement.

Process Efficiency


Telecom Expense Management consolidates all of your cost and usage information to make it easier to negotiate the best rates with carriers.

ROI: 5-25% lower rates!

Invoice Processing:

Through automating invoices payments you can reduce administration costs, and avoid late fees all together.

ROI: 50% reduction in time required to process invoices, while saving .5%-2% of expenses from timely payments.


By standardizing purchasing, management approvals, and empowering employees to order their own services your company can free up valuable resources and time.

ROI: 65% Improvement in procurement efficiency!

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Topics: Company Culture, Telecom Expense Management, Cost Transparency, ROI

Written by Caroline Le Brun

Having worked in marketing for 16 years, Caroline has significantly improved Cimpl’s online presence and industry recognition as Marketing Director. Working closely with analysts and highly focused on keeping up with IT industry trends, she is most knowledgeable in the realm of technology and IT expense management best practices. As a passionate, driven marketer, she works side by side with her marketing team to bring Cimpl beyond its greatest achievements.

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