Several years ago, I met with a CIO from a financial company. During our meeting, he told me that his organization was spending 160 million dollars in communications (IT, technology, and telecom). Of that total, $16-20 million was spent with zero visibility. They knew they were spending the money, but they had no idea where it was going. They wanted more transparency on costs, and wanted control over their inventory. This is the type of problem that together, ITFM and TEM can help solve. Combining TEM and ITFM forces is the 91 reason to go beyond telecom expense management.