When selecting a Telecom Expense Management (TEM) vendor, the process of evaluating solutions might not seem so complicated. Everyone is essentially selling the same product, right? Let’s rewind a minute, many providers say they offer Telecom Expense Management but what they do can vary in multiple ways, provide a variety of bundles or variations and flavours to the services you can sign up for. In order to effectively decide on a vendor, you must first decide on what objectives you want to achieve. Is your focus inventory management, cost optimization or automating processes across all of your organization; or maybe it’s all of the above? While one option may cost less the day you sign, what you are looking for are long-term results. Once you know what you want to achieve, you will need to figure out if you will need a Self-Managed or a Fully-Managed solution. Some vendors will make both options available with some variances. Understanding the difference between fully-managed and self-managed is key to getting the most out of a TEM solution.