*Please note that Etelesolv changed its company name to Cimpl in 2016. Last week, I posted Part 1 of my interview with Robert Al-Jaar, Vice-President of Product Engineering here at Etelesolv. He was gracious enough to share his knowledge on business process automation (BPA) – both in terms of concept and advantages. In this week’s post, Robert discusses the critical success factors that are implicated in properly implementing BPA. Note that the interview is mildly edited for length and flow, but not for content. And so, without further ado… So, there seems to be many advantages to business process automation. But these things don’t exist in a vacuum, and they do require effort to carry out. What would you consider to be the critical success factors for proper BPA implementation? In my opinion, the most important critical success factor would be to have an executive sponsor who truly champions the initiative. You need an executive sponsor who will support the implementation team – the executive sponsor has to take charge of removing roadblocks (which can come from resource limitations or resistance from other personnel for example).