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Telecom Expense Management's Changing Landscape

Posted by Caroline Le Brun | July 4, 2017 5:00 PM

A Changing Landscape

Over the course of the past decade, Telecom Expense Management (TEM) has been described as “needed now more than ever,” by multiple TEM providers, customers, as well as different media outlets such as TMC net back in 2008. The TEM playing field has been evolving and changing rapidly over the years, with some providers changing directions entirely, and others focusing on growing within the industry. Telecom Expense Management has been adjusting to the many changes and technological innovations that have spread across the world of Telecom over the past decade. Business needs are growing, and according to Gartner’s recent predictions for 2017 and 2018, so is IT Spend. As companies grow in their technology and services, their Telecom Expense Management platforms must accommodate.

According to a posting on TEMIA, from 2011, the future of TEM at the time was expected to involve TEM providers expanding their best practices to extend beyond the world of telecommunications. In many ways, this prediction could not have come anymore true. With the ever-changing Telecom Expense Management industry, Cimpl has come to use an entirely new term that better represents the services that TEM providers must have today: Technology Expense Management. Providers must take shape to this definition in order to keep up with the rest of the industry. The definition of TEM and what businesses need from a TEM solution has changed and has come to incorporate almost all elements of technology management from the usual telecom assets and billings, to managing procurement, automating tasks, keeping inventory up to date for Cloud licences, Machine to Machine (M2M), and much more.  For businesses to fully reap the benefits of outsourcing their inventory and asset management to a TEM, they should expect much more from their vendor than the traditional billing discrepancy management.

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Growing and Evolving

Telecom Expense Management was previously known as a way to merely reduce and eliminate billing errors that go unnoticed. Now, TEM has grown and evolved into something much bigger, and there is a practically constant need for innovation. Here at Cimpl, innovation is our middle name. We are continually aiming to improve and provide the best possible services for our customers, and we refuse to be afraid of the many changes to come. Our services have only grown and expanded from the start, and continue to get better with every update and every added service. Since the changing landscape of TEM can be overwhelming, and has led to many partnerships and acquisitions within the industry, some companies have been opting for other solutions, such as TEM consultants, or third-party solutions, hoping to get an all-inclusive fix for their needs. However, there are a select few TEM vendors who can provide that all-inclusive fix without the chaos caused by mergers and acquisitions of TEM providers in recent years. By seeking out one of these solutions, such as Cimpl, you can achieve a more rounded and effective system, and have a more sustainable program than a one-time mandate contracted to a TEM consultant.

The constantly growing TEM industry in many ways reflects the importance that providers put on adjusting their services to meet their client’s ever growing needs. By looking at all of the different technology that TEM providers have been tracking over recent years, a pattern can quickly be identified based on business needs. Wireless Expense Management (WEM) for example has become a crucial part of Telecom Expense Management services. As wireless expenses have become increasingly chaotic for companies to handle due to increasing usage of wireless devices, the need to manage these expenses specifically has grown exponentially and will not stop any time soon. In many ways, managing mobility services and devices is required; it is important to have a TEM provider that can manage telecom and wireless in the same platform so you can have a centralized view. Many services like this, cloud licences for example, have gone up in demand, and TEM providers are incorporating these services into their platforms in order to keep up with the flourishing industry.

At Cimpl, our Software-as-a-Service (SaaS) platform has been built with configuration capabilities in mind to scale and meet our customers’ needs. Customers seek out Telecom Expense Management solutions for the purpose of making things easier, and Cimpl offers a simplified way of managing not only your billing errors and telecom expenses, but also your procurement, IT, assets, workflows, cloud and much more. Our conversion from Telecom to Technology Expense Management happened for a reason, as we aim to accurately manage as much of your data and assets as needed.

Why Choose Cimpl?

Is it time for you to go beyond Telecom Expense Management? If you’re not sure, take a look at our TEM Checklist and see if you’re ready to explore the benefits of TEM. If the answer is yes, then what are you waiting for? With Cimpl you can get everything your business needs, all centralized in one unified platform. Our brand comes with three key promises:

  1. Cost Savings: Through not only billing discrepancies, but also cost and usage transparency, we help you save money by cutting costs.
  2. Time Savings: Through automation of a variety of tasks, reporting and workflows, with centralized data that is easily accessible, you save precious time that can be spent on more important things.
  3. Inventory Management: We aim to provide an accurate and detailed telecom inventory that can be easily managed and modified within our software.

If you’d like to learn more about Cimpl, and the kind of services our platform can provide, check out our beyond Telecom Expense Management Roadmap, which provides a step-by-step guide to better managing your telecom and technology expenses and assets through Cimpl. You can request a demo below, and we’ll lead you through the software, demonstrating the many different ways that Cimpl can benefit your business. Hope to see you there!

You can take the first step here >>>  Request a Demo

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Author:  Victoria Lewin 

Topics: Telecom Expense Management, tem, TEMIA, Managed Services

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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