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Cimpl Blog

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A Satisfied Client's Story: Happy with Cimpl's IT Asset Management

Posted by Henry Cheang | October 1, 2014 7:00 AM

*Please note that Etelesov changed its company name to Cimpl in 2016. 

Tremendous satisfaction with Cimpl's IT asset management

Recently, one of our very satisfied customers volunteered a glowing client testimonial about his positive experiences with Cimpl’s products and personnel. This customer is employed as a telephony analyst for a major Canadian police force, and he found his task of managing the force’s fleet of mobile devices to be daunting. Understandable, given the thousands of individual assets in inventory. However, Cimpl managed to make the task a simple one.  For his privacy, we’ve blocked out his name and organization; all the other details are unchanged. Read on to find out the results of this implementation!

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Our customer's happy tale

“In my role as Telephony Analyst, I was tasked with decentralizing the overall budget allocation for the organization’s telecom assets. To that end, we engaged the services of Cimpl, who fully implemented their Telemanager and TMe products – both part of a telecom asset management solution – in May 2012. Cimpl helped us automate our processes and policies, and we began to see benefits immediately.

Before elaborating on the details of Cimpl’s solution, I would like to note that my unit has great synergy with the whole team at Cimpl. They are all very knowledgeable in their craft and completed implementation in a timely fashion and with the utmost professionalism. In addition to their expertise, the employees at Cimpl are very personable and friendly, making it easy for our teams to work together. I would go so far as to say that they became a valuable extension of my unit. Since then, this working relationship has expanded. Post-implementation, Cimpl’s support team diligently trained and guided us so that we could make optimal use of their solution.

In particular, Telemanager and its reporting tool TMe allowed us to decentralize our budget back to our Cost Centers. Cimpl’s software furnished us with the flexibility to personalize additional modules that satisfied our stringent security and privacy requirements, and to comply with governmental standards. Having installed their system on our premises, Cimpl employees regularly travel to our offices to work onsite; they personally load the invoices into Telemanager.

Telemanager further offered us an easy process to transfer or repurpose any telecom assets associated with our employees from one division to another. Being a police force, we have a substantial amount of personnel movement which in turn necessitates documentation and reallocation of assets; Telemanager has streamlined this work. Notably, the costs of asset use are calculated under a point-in-time system which facilitates the attribution of costs to the right division in relation to the employee transfer. Our unit Managers also have the tool on-hand to self-regulate their Telecom spend – I no longer need to police the usage of their devices or to constantly demand cost justification reports. Effectively, I now have the tools to take a pro-active approach with all managers; they flag any discrepancies and overspend before genuine problems erupt.

As a result, we have been able to chargeback the overall telecom budget spend attributed to each business unit. My managers now have the tools necessary to enforce accountability and cost transparency; unit-spend is now auto-regulated. Transfers and reports are now automated and automatically logged and sent, reducing the human factor (and by extension, the human error) in managing 2,900 smartphones and 2,700 pagers.

In summary, I am completely satisfied with the work and employees of Cimpl and would recommend their solution and services to all other organizations who have to manage telecom and IT assets.”

At Cimpl, we take pride on our products and our customer service. After all, we view customers as respected partners! That’s just one of the many reasons for which we are Canada’s leader in IT and telecom expense management (TEM)Contact us today if you need the best, most forward-thinking TEM solution today! Share this customer story with anyone you know who needs help managing fleets of IT and telecom devices!

 

What is Telecom Expense Management?  

Related articles:

Topics: Customer Story, Company Culture, Cost Transparency, Wireless management, Work Smarter

Written by Henry Cheang

Henry has a lifelong passion for science and technology. This enthusiasm is put to good use in a cutting-edge software company like Cimpl. As product marketer, Henry researches market and user needs to develop user and buyer personas, contributes to product design, and helps coordinate product messaging. Henry also writes nearly the entirety of all documentation for Cimpl’s many successful platforms. In his spare time, Henry devotes much energy to family, friends, and martial arts. Henry recently completed his Master’s in Business and Administration from Concordia University, where he specialized in the study of marketing, organizational behavior, and corporate governance. He has authored academic papers on the latter two subjects; these papers form part of his bibliography of over 20 professional research publications.

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