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Get Ready to Implement an IT and Telecom Expense Management Solution

Posted by Caroline Le Brun | November 25, 2015 4:15 PM

Do you realize the importance of having a good telecom expense management solution, and the major benefits its implementation will bring to your enterprise? In fact, using the services of a TEM provider is what you need to minimize your IT and telecom expenses.

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In other words, it is the way to successfully administer your different telecom networks and assets. However, to get the most out of its technology management solution, your company needs to go through the following process of preparation.

1. Define the scope of management required

Determining the breadth of services that you require from your provider is crucial. Based on your company’s needs, you can choose the platform that’s the most relevant to your specific case. In fact, you could choose to go for basic functions, such as ordering and inventorying the telecom assets of your company, or reporting bills and errors. However, you could strongly benefit from the advanced features of an IT and telecom expense management solution too. For instance, the latter could offer you advanced features that’ll make you even more profitable. Therefore, you should chose a solution that offers you the product features that fit your needs. Whether it is seeing your tool’s return on investment (ROI) or creating automated workflows, your ideal solution should have the components you need.

2. Set your service level agreements (SLAs)

A service level agreement (SLA) is a part of a written contract between a service provider and a client where the level of service to be given is formally defined. This will ensure that you receive what you expect to receive from you TEM provider. Examples of agreements to include in it are invoice intakes, where you state when you would like to have all your invoices, validations, reconciliations or payment schedule. Another point that needs to be included in this contract is network availability. So, don’t underestimate the importance of this procedure. In fact, it ensures that there will be no misunderstanding or discrepancy between what you want and what you get from your provider.

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3. Collect and organize the needed data parameters

In order to help your provider in giving you an optimized and personalized service, you need to gather all of the information you have regarding the IT and telecom of your company. This data gathering process includes the comprehensive list of all your telecom providers, the access to your carriers’ portals, a copy of your different rate plans, your number of invoices and online payments for a period, a copy of your inventory, etc. This will ensure a smoother and faster implementation of a solution.

4. Have an implementation plan

The main advantage that comes with having an implementation plan is that your goals and those of your solution provider are clarified. This confirms that the two parties’ ideas are going along the same direction, which will lead to successful results. Furthermore, having an implementation plan will allow you to concretely follow the changes that will happen in your company’s expenses.

Final words for now…

The steps above will help you be ready for the implementation of your IT and telecom expense management solution. In short, start by knowing the extent of services that you need with Cimpl. Then, by setting your SLAs, gathering all your data parameters, and having a personalized implementation plan, get your company a step closer to being more profitable than ever before. You’ll see. With Cimpl’s help, going through this process will be as easy as counting 1, 2, 3!

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Topics: Telecom Expense Management, IT Expense Management, Tips, Best Practices, Data, implementation, ROI, SLA

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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