Lets start with Lifecycle Management
Author: Patricia Turchyn
I browsed through Wikipedia and Wiktionary and found that the definitions of Lifecycle management are more biological and don’t pertain to the application of Lifecycle management in a Telecom Expense Management Solution.
Many more definitions also exist but I like to simply explain it as “managing the stages of usefulness of products and services as they are utilized in an organization in relation to an employee.” The stages would include acquisition, the use and disposing or reassigning of the products or services.
Let’s try to apply it as we use it in Cimpl our TEM Software...
On the wireless end of things, a product’s lifecycle is affected by 2 main issues:
- How long it lasts in the hands of a user (durability)
- How long the user likes to use it (fashion-ability).
Managing the lifecycle of a wireless device is tricky on its own:
- When was it bought
- How long until it’s upgradeable
- What are the costs for a pre-up (pre-upgrade)
Cimpl, our TEM software, keeps track of upgradeable assets such as Smartphones and superphones (Blackberrys, iPhones and Android), cell phones, PDAs and any other mobile devices you can think of. By processing orders and keeping up with your inventory (i.e. using the Cimpl application), upgrade-dates are tracked. Every few months, a report can be generated and all of the eligible assets will be identified. You can even project the lifecycle of a device to forecast replacement costs for the upcoming year: let’s say you are budgeting for possible replacement costs for the next 12 months, pull out a report of all devices which will be eligible for an upgrade in the next 12 months. You can even get data on a monthly basis if you’d like to break it down more!
The lifecycle of a wireless device really depends on who is using it, and how they are using it. If it is company property, are users careful if the device is dropped? If they like the device and rely on it, yes, they will most probably be careful. On the other hand, if they were given a device not suitable for their position, or difficult to use or it is “seconhand”, if that device fell and broke, they would get a new one – probably more suited to them.
Bottom line, a wireless device should last 24-30 months with regular usage or 12-18 months of hard usage. There are still some devices out there which are 5+ years old and working like a charm.
Does your company keep track of your telecom assets lifecycle, can you easily know which devices are due for upgrades and who has it?
Find out more questions you should be asking yourself, download our Telecom Expense Management Self-Assessment Checklist.