Is your Workforce Roaming?
Roaming costs in Canada are among the most expensive. The pressure is mounting to appease the Canadian client by reducing these charges and to develop a notification system that informs the client when roaming charges apply and when thresholds have been met. Carriers have already bent under the pressure coming from new competition to eliminate or reduce the ubiquitous system access fee (which is never included in the advertised plan). Clients too, have been forced into plans to account for chargeable incoming text messages especially when it comes to teenage clients. Anyone with a teenager knows how texting has exploded with the youth generation,
The younger generation is texting madly on their corporate devices as well, and most people never leave the house without their corporate “wireless collection.” You can no longer manage the explosion of corporate liable devices from a spreadsheet and plans must be flexible to deal with the various devices and diverse usage patterns.
I recently investigated a significant roaming charge for one of my clients. I got lucky and reached a technical service desk with the carrier and he was able to pull up the roaming charges by carrier and by date - it may have been interesting, but not a lot of detail was provided. My client was able to confirm they were in the US on the dates the roaming charges were acquired, but only after a phone call and time was spent to acquire this information. Also, the detailed transactions racking up charges are still a mystery.
The Power to Negotiate
What every organization needs to know is that wireless charges are error prone. The collection of airtime is processed by each carrier network and billed back to the provider carrier. This makes your wireless device operational at any place and any time, but it comes at a cost. Once the data is collected organically, or from a third-party, it is processed based on your plan by the ever-changing billing system and you are charged accordingly. Are you sure you are getting what you signed up for, and what you subsequently pay for?
Corporations have the power through contract negotiation to leverage the ever-changing landscape of carrier billing and the time is ripe to be the catalyst for change. Your negotiations should include a Telecom Expense Management platform, a competitive review at various milestones in the contract to reflect the changing landscape, and access to detailed usage reports when your TEM software finds billing exceptions. With the mounting costs for wireless usage, it is no longer “OK” to accept these costs at face value, or as merely a “cost of doing business.” Competition is changing the game. It is time corporations pull all strings necessary to expedite change now.
So are you ready for change? Here is a checklist to help you evaluate if your enterprise is a candidate for TEM. Download our Managed Services Checklist.