Aircards you say?
With increased frequency new devices are showing up on the corporate landscape adding to the plethora of wireless instruments and services being managed by corporations. Only a few short years ago the aircard, or internet on the go as I like to call it, spiked in use by the mobile or field unit worker. Any place, any time, any where you can connect to your back office applications transforming the way customers are serviced. Air cards are not inexpensive though, and companies are quickly adjusting to the reality of roaming fees, enhanced connectivity options and unchecked inventories. As one of my clients so put it, “Our users trade them like hockey cards”. Consequently units go unchecked, hidden away in drawers and computer bags while they rack up monthly recurring service charges – gold in the hands of the carriers.
Don't forget the Tablets!
Another groundbreaking technology transforming the corporate landscape is the ostensible IPAD or tablet. These tablets connect to the internet in one of three ways – WIFI or aircard – and not for the faint of heart – tethering. The telecommunications costs associated with these devices is usually incremental to the output for smartphones - the latter already burdened with both a data and cellular plan to operate. Are carriers offering their multi device plans to corporations yet? Good question, I will look into this and get back to you in the near future!
Add the Hub to the Mix!
For companies with a significant home user base the new portable hub devices offer combined internet and voice without the pesky wires for cable and land line voice. Telus markets the Smart Hub, Bell the Turbo Hub and Rogers the Rocket Hub. My experience so far compels me to inform you to “completely” understand the technology and the carrier plans you have signed up for. I am currently investigating some significant and questionable charges for one of my clients that our TEM software reported.
Take Back Control with TEM Software
Telecom Expense Management software is needed more than ever to manage corporate devices and plans. These ubiquitous devices are expensive, contain corporate data in some instances, and can be mismanaged without policy and process to ensure you know where they are, how they are being used, and the incurred costs managed and understood. The TEM landscape quickly and proactively has to adjust to the new devices, and the simultaneous plans the carriers are contriving to capture the market. Is your TEM keeping up? What did you say? Did I hear you right? You don’t use Telecom Expense Management software…. OMG!
Here is a checklist to help you evaluate if your enterprise is a candidate for TEM. Download our Managed Services Checklist.