Author: Martin Sommer
Are you Extending Your Reach?
In the 1800s, a Scottish Engineer by the name of John McAdam recognized that the roads were littered with holes, muddied and flooded, often leaving then impassable. One day he decided to put down rock and gravel to stabilize the roads. This created an unforeseen chain of events as soon afterwards people leveraged more dependable access to areas and began extending their reach by creating offshoots from the main arteries of transportation. The result was trade grew and people got richer.
Great story Martin, but what does this have to do with Telecom Expense Management? I’m getting there.
What did John McAdam essentially do? He didn’t improve the goods and services himself; he improved the ACCESS to the goods and services. By changing the way things moved, McAdam changed the way people began to live.
Through our unique self-service technology, organizations can now provide the means for end users to better access and manage their own assets within the governance policy of the organization. End users have access to view and manage their assets in 5 distinct forms:
- View Historical spend oscillations across the lifespan of the asset through Drillable Data Visualization capabilities
- View and reshape detail level reports through a personalized “Business Intelligence Lite” platform
- Monitor their ongoing wireless and wireline (CDR) usage patterns
- Manage their IPT phone and voicemail configuration
- Place orders to the carriers for wireless and wireline services
HR-based permissions and internal approval flows restrict what users can and can’t do, while scalable technologies ensure the impact of thousands of simultaneous users is kept to a minimum. The end result is a the management of carrier services and IPT technology assets extended out to your end users to revolutionize how telecom assets are managed, all within the guidelines of your enterprise.
So how is this accomplished; through partnership and innovation. Having been in the TEM space for over 8 years, and speaking with many clients, there have always been gaps in the client’s vision of the perfect world and what TEM can offer. Clients would usually address this by engaging multiple different vendors from different markets to address these requirements. But there just wasn’t an end-to-end solution available…or at least I thought.
When I arrived at Cimpl, I was floored as to what had been accomplished here. This continues to allow us to better serve our clients by bringing together the worlds of Telecom Expense Management and Network Management under the same roof.
The mold of traditional TEM was being challenged, creating partnerships with organizations from adjacent markets; the company had begun to build a true lifecycle approach for ALL telecom assets. This included the management of traditional carrier services as most TEM vendors claim, but also extended to include interaction with the PBX and the assets within.
This resulted in not only saving client’s money through maintaining an equilibrium between the movement of services and the associated costs, but also introducing a level of automation unseen in the industry. Along with our partners, we have begun the cross-pollination of ideas across multiple markets. Building on the path McAdam creating long ago, our road to innovation is finally creating links between client’s vision and the attainment of a single solution to meet all their needs.
I invite you to Download our latest TEM Checklist. A great assessment tool to help you better assess the state of your telecom assets.