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Cimpl Blog

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Cimpl Customer Forum, Yet Another Success in Montreal!

Posted by Caroline Le Brun | July 16, 2013 7:15 AM

*Please note that Etelesolv changed its company name to Cimpl in 2016.

Cimpl presents Roadmap at Regional Customer Event

On June 5th, Cimpl held its Annual Customer Focused Forum at the Centre Mont-Royal. The Montreal Forum came after the success of Etelesolv’s very first Annual Customer Forum held in Toronto earlier this year.

Christopher thierry Etelesolv

The acclaimed event was led by Cimpl’s team of experts and included several key local clients. Christopher Thierry, President of Cimpl (in the picture), and his team presented the product-specific roadmap for Cimpl and shared best practices from current customers. Clients were brought up to speed on the changes happening at Cimpl, namely those transforming our software for improved IT and Telecom Expense Management. Cimpl is constantly adapting to changing customer needs, while maintaining strong relationships with clients as its foundation.

The forum is one of the many ways in which we listen and address the challenges that our customers may face. The Toronto forum confirmed the value in providing an environment of open dialogue with our clients and we sought to do the same in Montreal. We saw great results at both regional forums, a testament to our Customer Intimate Core Value. The event reinforced our already strong sense of how Cimpl helps our clients today and more importantly, how we can improve in the future.

The panel of experts elaborated on the growing scope of Telemanager's (Cimpl's software at the time) functionalities and customers received input from their peers on how to best optimize Telecom & IT management using Cimpl’s software platform. For example, clients using Telemanager to manage wireless and telecom expenses learned how the software’s inventory lifecycle methodology could be applied all over the organization to manage services outside the scope of telecom. Cimpl provides its clients with the resources to foster productivity and achieve greater results.

The Annual Customer Forum is yet another Cimpl venue for the exchange of ideas and of experiences with other users on the best practices to Take Back Control of organizations’ Telecom and IT. This event will be held in separate regions and occur annually throughout Canada. New venues will scheduled so stay tuned!

What is Telecom Expense Management?

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Topics: Customer Story, Events, Company Culture, Telecom Expense Management, Roadmap

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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