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Etelesolv’s First Annual Customer Forum in Toronto

Posted by Caroline Le Brun | May 24, 2013 11:30 AM

*Please note that Etelesolv changed its company name to Cimpl in 2016.

Premier Customer Event Reveals Telemanager Roadmap

Etelesolv held its first Annual Customer Focused Forum last month in Toronto and shared its product-specific roadmap for Telemanager as well as best practices from current clients.

The keynote presentation was done by a large Canadian financial institution. The scope of this implementation covered over 80 different asset types representing over 400,000 services. Hence, it was a unique opportunity to share precious information on how automation is driving ongoing cost avoidance both in telecom and IT helpdesk operations years after being installed.

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Such event provides a venue for our customers to learn from their peers and our team of experts about the trends and developments that can help them achieve greater results. As a customer intimacy focused company, Etelesolv's team dedicated its time to listen and understand the challenges their clients face daily. Indeed, we keep working in providing the resources and solutions our clients need to Take Back Control. We want them to identify the opportunities, reduce risks and costs, enhance productivity and make well-informed business decisions. 

Managing wireless and telecom expenses is what most of Etelesolv's clients do today. However they more and more are starting to look at how Telemanager’s inventory lifecycle methodology can be applied all over the organization. With multiple clients using Telemanager to manage services outside the scope of telecom, our roadmap and client experience is leading us to fill gaps between ERP, ticket, IT service, and expense management platforms.

Etelesolv Annual Customer Forum allows to learn and share best practices with other users on the importance to Take Back Control of organizations Telecom and IT. This event will be held in separate regions and occur annually throughout Canada.

The great success of the Toronto venue makes us already eagerly anticipating our next Forum in Montreal. So, stay tuned and watch out! It should occur soon!

For more information about telecom expense management, please contact us!

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Topics: Customer Story, Events, Company Culture, Telecom Expense Management

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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