The IT business is in constant evolution and CIOs must follow to stay in the race!
The CIOs have the power to decide how to give their company the options for accomplishing main goals. However, it is not an easy path to go through, to succeed in the realization of such mission they have to know every part of their business and know how things are done. It is the only way they can add value and create options in designing the best solutions to optimize a company's processes, production and efficiency. Knowing every part of a business takes time. It is a long uphill process, not only for CIOs but also for the whole management team but in the end it pays off for everyone.
"We're in the business of accomplishing our goals." says TDS Telecommunications CEO Dave Wittwer. "All too often, companies look for that perfect path [...] What's important for us is staying flexible, and IT fits into that by giving us options and alternatives."
Wittwer talks about 3 steps strategy when it comes to IT management:
Communicate risk in plain language
As everywhere communication is key to embody an IT project. "If you tell me it's an infrastructure that's not going to be supported anymore and there's an opportunity to reduce cost by replacing it, I'll get behind that," Wittwer said. "Don't try to build in things like 'Now we'll be more agile with how we do programming,' because the more you put those soft, fluffy benefits around it, the harder it is for the organization to understand and reprioritize."
Be flexible with your budget
The technology market is always in flux. To be sure to invest in a long-time and reliable solution we have to allow the right budget to it. Of course CIOs must present their budget plan in language the business can understand because it always is a value-add to the company and no doubt it is going to be worth it in a short time basis. "The worst thing you can do is simply say, 'Our budget is this amount and we'll do the top 10 things that fit into that,'" Wittwer said. "That doesn't help the business move forward; that's just resource allocation." At some point, however, there has to be a cultural fit between the CIO and the CEO's business philosophy in order for IT to become a competitive advantage.
Know your stuff and everyone else's
The more you understand the business the more chances you gather to create competitive advantage, hence success. "In order for us to be successful, you need to know every part of this business; you need to know how we make money, how we provide customer service, how we do everything," said Wittwer. It is a long process but slow and steady wins the race!
Here we spend a long time with our clients to listen carefully and evalutate their real needs. Our experience is the proof not only successfully meet our client's expectations but also to improve our service and product. That it how Cimpl's telecom expense management platform was born. It brings together actionable real-time data and everyday processes to ensure that Companies know what they have and what it costs at any given time.