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Why Not Treat Cost Management More Like Social Media Networking?

Posted by Caroline Le Brun | October 11, 2012 5:28 PM

Social Cost Management

In the traditional expense process, employees are often in the clouds when it comes to knowing how their corporate footprint affects costs. It is especially difficult to track what they spend on telecommunications and IT and are often completely disconnected; because in their minds: “the company take’s care it”.

When we start treating cost management more like social media networking and less like traditional methods, a deep culture shift occurs and savings seemingly appear out of thin air!

By applying some of the key concepts which have helped mankind effectively generate mountains of information in every passing second (ie. social media: Facebook, Twitter, Wikipedia and the likes..) we can leverage the collective intelligence of the entire enterprise to control costs.

Profiles

Everyone in your company should have a profile. The profile should have information about their role, the department they work in, who they report to, and the services and devices that they use. Profiles are important because it attributes a user to what they own - so when employees leave the company, services and devices don’t get lost in the process.

Transparency

Social media have made our lives more transparent than ever before. In a glimpse, we can access information about what you like, where you are, the relationships you have, where you work, and even what you do for fun.  

In a corporate setting, a lot of this information isn’t the business of the enterprise.. But corporate spending is! By tracking costs and making the cost visible to managers and employees you can easily align company cost management initiatives across the board.

Sharing and Collaboration

Transparency of cost information creates opportunities to share and allows for better collaboration. By having people from different departments collaborate on tasks you can make better decisions overall.

With systems integration, collaboration can be seamless. In the same way you can share an article on both linkedin and twitter simultaneously, the same can be accomplished using an expense management software (eg. Relaying information between erp and hr software).

Real-time Information

Having access to information immediately will save on visits to the accountant; along with compiling data from multiple sources into a spread sheet and generating your own reports.

Relevance

In our experience we have seen clients reduce usage by 25% in doing this one simple thing - showing employee’s what they spend! The reason they now care about these costs is because it's relevant.

Self-Service

This is where the real brilliance of social media is. In allowing users to manage their own profiles, create their own content, vote for ideas, host events, and even overthrow a dictatorship. It is the end users who make the whole thing work. By enabling similar functionality to your cost management system you will have users optimizing their costs proactively.

Cimpl provides an all-in-one telecom expense management solution to track, manage, and deploy telecom & IT services.

 

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Topics: Cost Transparency, IT cost management, Self-service

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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