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Introduction to IT Automation for Telecommunications

Posted by Caroline Le Brun | September 21, 2012 3:53 PM

telecom automationIT Cost & Asset Automation

Business analytics is the fastest growing category of global IT investment according to Forrester Research. A study done by Nucleus Research found that for every dollar a company invests in business analytics it earns $10.66, that’s a 1066% ROI! Not too shabby..

A Telecom Expense Management system can provide advanced analytics along with a powerful engine to automate tasks.

As companies turn to data and analytics they gain significant visibility into the overall performance of the business. The manual process of turning these insights into action can be arduous management task to its own.

Automation connects data, insights, and action seamlessly – blowing productivity through the roof.

In our experience, we have been able to identify 4 main areas in telecommunications and IT that we have been able to automate; providing our clients with a recurring stream of value.

These 4 areas are:

  1. Administration
  2. Reporting
  3. Policy Enforcement
  4. Auditing

1. Administration:

Administering large volumes of transactions can be executed, without draining significant amount of resources from the company with MACD automation.

MACD - Moves, Adds, Changes, and Disconnects.

With MACDs the system is able to identify when an employee, service, and/or device has moved within the organization. This feature is of the most powerful features of a telecommunication and IT management system.

The system can record a MACD when an employee joins a company, get relocated, promoted / demoted, fired and/or retired. It can also detect when a device is ordered, replaced, or switches hands. When services are turned on or disconnected, it knows that too. As a MACD occurs, an action can be executed based on a set of business rules.

For example: An employee gets hired and as they enter the HR system, a work order for a blackberry is automatically generated and sent to the carrier. Based on the typical data and voice requirements of an employee in that role, the plan and phone type is selected. The carrier then fills the order and sends an invoice. The expense is recorded and the inventory is updated.

Now.. the system is tracking the new device, service, and employee, within the organization. Pretty neat huh?

2. Reporting

Telecom and IT cost transparency can drive significant cost reductions within an organization. When you show employees what they spend on a monthly basis, a surprising thing happens… costs drop!

Automating cost transparency can shift the way your employee’s think about cost.

3. Policy Enforcement

The next step to automating routine costs is policy enforcement. Embed business rules in the system to automate notifications. Also keep an eye on your top 10 “big spenders" to really determine if they are using their services to drive value or for personal consumption. Policy enforcement allows you to proactivity manage telecom and IT expenditures.

4. Auditing

Auditing telecom and IT inventory can be a frustrating and extensive task if done manually. Traditionally, telecom audits could only be done sporadically.

With the right software, you can conduct telecom and IT audits automatically on a periodic basis to ensure that you have an accurate account of services and devices, and also that you’re not paying for any unused services.  

Electronic audits will surface all discrepancies an allow you to track disputes until resolution – with cash in hand.

Download our case studies and learn how a large international bank was able to automate more than 50% of there MACDs.

 

Dashboards and role-based access webinar

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Topics: Audit, Business Automation, MACD, Reports, Policy

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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