Your business has identified the need to lower telecommunication costs and simplify the process of service delivery and reporting. The case for managing telecommunication-related costs is clear and ROI is apparent. Now you need to navigate through the myriad of solution providers and service offerings. This can be confusing and many times (within this industry in particular) there is a disconnect between what solution providers are promising and what actually gets delivered.
In order to uncover the truth, ask the right questions!
All providers will claim to have great technology; you may be surprised to find out that many are operating from an excel-based system alone. Make it your duty to dive into the software and ensure that it provide the functionality, usability, hosting, security, and access that you require to maximize the benefits of Telecom Expense Management.
Considerations like language, financial, and security compliance are complex and need to be addressed in full detail prior to implementation. You need to be able to trust your Telecommunications provider to guide you through this process; otherwise it can cost you later down the line.
An easy way to determine whether the provider has local telecommunications management deployment experience is to ask for a list of clients they provide to in your area. You may want to validate their claims by reaching out directly to key contacts from the list of clients they have provided to you.
If your company is like most, then you typically have many disparate systems to manage assets, expenditures, and employee data, which may - or may not - communicate with each other. You will need to identify the systems that need to talk to each other and determine the provider’s level of expertise in this area.
Service providers will provide varying levels of service ranging from help desk support to fully managed services. You will need to determine whether you will want to manage your telecom environment internally or externally. Telecommunications management providers can supply you with a resource, who again, should have local expertise as well as experience dealing in similar industry and company size.
R&D Road Map
Technology changes at mind-boggling rates. You don’t want to be left behind the curb and with an outdated system scrambling to replace. You will also need to ensure that the company you choose to invest in has the client base, and is financially sound otherwise, to support future technology initiatives.