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Choosing a Telecommunications Management Provider – Key factors

Posted by Caroline Le Brun | August 31, 2012 2:16 PM

Telecommunications Management

Your business has identified the need to lower telecommunication costs and simplify the process of service delivery and reporting. The case for managing telecommunication-related costs is clear and ROI is apparent. Now you need to navigate through the myriad of solution providers and service offerings. This can be confusing and many times (within this industry in particular) there is a disconnect between what solution providers are promising and what actually gets delivered.

In order to uncover the truth, ask the right questions!

Technology

All providers will claim to have great technology; you may be surprised to find out that many are operating from an excel-based system alone. Make it your duty to dive into the software and ensure that it provide the functionality, usability, hosting, security, and access that you require to maximize the benefits Telecommunications Management.

Local Expertise

Considerations like language, financial, and security compliance are complex and need to be addressed in full detail prior to implementation. You need to be able to trust your Telecommunications provider to guide you through this process; otherwise it can cost you later down the line.

An easy way to determine whether the provider has local telecommunications management deployment experience is to ask for a list of clients they provide to in your area. You may want to validate their claims by reaching out directly to key contacts from the list of clients they have provided to you.

Integration

If your company is like most, then you typically have many disparate systems to manage assets, expenditures, and employee data, which may - or may not - communicate with each other. You will need to identify the systems that need to talk to each other and determine the provider’s level of expertise in this area.

Service offerings

Service providers will provide varying levels of service ranging from help desk support to fully managed services. You will need to determine whether you will want to manage your telecom environment internally or externally. Telecommunications management providers can supply you with a resource, who again, should have local expertise as well as experience dealing in similar industry and company size.

R&D Road Map

Technology changes at mind-boggling rates. You don’t want to be left behind the curb and with an outdated system scrambling to replace. You will also need to ensure that the company you choose to invest in has the client base, and is financially sound otherwise, to support future technology initiatives.

 

Kaizen eBook - A Guide to IT & Telecom Management

Topics: Telecom Expense Management, Provider, Roadmap

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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