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Cimpl Blog

Your Weekly Insights on How to Manage your Enterprise Digital Footprint.

The ROI of Telecom Expense Management

Posted by Caroline Le Brun | May 17, 2012 8:48 AM

ROIInvesting in a Telecom Expense Management (TEM) system can provides significant long term benefits for those who choose adopt it. The ROI of TEM extends far beyond identifying billing errors while pursuing audits. The benefits from supporting these systems can be segmented into 2 main categories:

Cost Transparency

Will TEM Give You a Significant ROI?

Seeing what you spend:

This is a huge benefit that helps companies understand their telecom environment. Carriers just aren’t doing enough to service businesses in this department.

ROI: Priceless

Contractual rates VS. Billing Rates:

By matching contract terms against billing costs and usage you can recognize discrepancies and identify unused services.

ROI: 2%-15% off your monthly phone bill!

Risk Mitigation:

By identifying potentially fraudulent behavior, your company can insure itself against worst-case scenarios.

ROI: Probabilty of Lawsuite X cost of penalty, Or (for publically traded companies) .. potentially adverse effects of share price movement.

Process Efficiency


Telecom Expense Management consolidates all of your cost and usage information to make it easier to negotiate the best rates with carriers.

ROI: 5-25% lower rates!

Invoice Processing:

Through automating invoices payments you can reduce administration costs, and avoid late fees all together.

ROI: 50% reduction in time required to process invoices, while saving .5%-2% of expenses from timely payments.


By standardizing purchasing, management approvals, and empowering employees to order their own services your company can free up valuable resources and time.

ROI: 65% Improvement in procurement efficiency!

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Bank Case study on Expense Management



Topics: Company Culture, Telecom Expense Management, Cost Transparency, ROI

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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