Cimpl Blog

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Big Data in Telecom

Posted by Caroline Le Brun | May 3, 2012 11:40 AM

Big Data

In many ways the telecom industry was made for Big Data. In recent times the industry has experienced an explosion of data attributed to the continual rapid changes (of voice, data, wireless, social media, short-range technologies etc.) in a highly competitive markets space. Even in our TEM (Telecom Expense Management) industry, we are experiencing a fundamental shift where telecom is crossing over to IT and we see managers struggling to confront the reality (and confusion) of BYOD.  

When you think amount of data generated in your company’s telecom environment alone, it can seem overwhelming. Factors that contribute to exponential growth of telecom information include:

  • #of Employees
    • #of calls made / #sms sent / Megabytes of data consumed
      • Categories of call charges
        • Roaming, Long Distance, Overage
    • Types of Services
      • Landlines, Conference Bridges, Aircards, VOIP, Internet
    • Types of Devices
      • Smart Phones, Tablets, Laptops, Landlines
    • # of Devices and # of Services attributed to each employees/division
    • Location of Devices Services and #of Employee Movements
  • Ordering
    • # of Work Orders and # of Approval flows
    • Activation Charges, Shipping and Handling, etc..
  • Invoicing
    • Invoice discrepancies
    • Payment
    • Service level agreements

Companies who use legacy systems to gain insights from internally generated data often face issues of high storage costs, long data loading time, long administration process, complex queries, outdated compression techniques, and high support costs.  

Many organizations are beginning to wake to the reality of big data. This makes it very expensive to process data internally and even more expensive to disregard it all together. Many SaaS companies and other online communities (such as Kaggle) are emerging and geared toward exclusively at solving big data problems for large organizations.

Moving forward in the telecom industry, Telecom Expense Management (TEM) will play an integral role in managing the ever increasing complexity of the corporate telecom environment. And allow organizations to:

  • Shorten analysis, planning and increase decision making speed
  • Access clean data feeds (accurate and trusted information)
  • Enable Interactive users - order/cancel services
  • Action on real-time Information
  • Scale the solution – to include IT, infrastructure, and employee lifecycle
  • Access personalized service and expert support staff

Contact us to discover how to implement Telecom Expense Management into your organization.



Topics: Big Data, Company Culture, Telecom Expense Management, Mobile Devices, Invoice, Workorders

Written by Caroline Le Brun

As a 16-year marketing veteran, Caroline’s experience extends across multiple industries. Since she joined Cimpl, her successful marketing campaigns have increased the company’s online and community presence, in addition to Cimpl’s footprint and appearances in new or traditional media (such as the Globe and Mail). Caroline is a specialist in communication and social media. She works closely with analysts to keep track of and adapt to the trends and changes in the industry of IT: Technology Expense management, IT cost optimization, Technology trends. Her leadership conducts Cimpl’s marketing team toward ever greater achievements. Caroline is also an exemplary citizen. Outside of work, she is involved in TEMIA, the Dorval Day Camp, and other community organizations. She has a Bachelor’s degree in Commerce from Concordia University and a Master Certificate in Integrated online Strategies from the University of San Francisco Intensive Development program.

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