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How a Single Bank Saved Hundreds of Thousands in Telecom Expenses

Posted by Henry Cheang | July 18, 2014 4:30 PM

New Case Study Series Highlight Achievements of Business Automation for Expense Management

Today, I’m taking a brief break from talking about BYOD and mobile phone issues to shift back to the topic of automation. As readers of this blog know, I’ve written a fair bit on business process automation (BPA), and its many benefits to businesses. In the past, I’ve mainly discussed BPA in a relatively abstract manner. In this installment, I’ll be speaking about this topic much more concretely since Cimpl will be highlighting one of our bigger success stories in automation in a series of case studies that we’re releasing!Telecom Expense Management Software Saves Bank Millions

A Bank in Need of Telecom Expense Management Turned to Cimpl…

Not long ago, Cimpl was given the opportunity by a multinational bank to manage its many, many, many IT and telecom expenses and assets. The bank had grown so big that managing telecom expenses had become an onerous challenge, both logistically and financially. We rose to the occasion by developing creative software solutions that enabled the bank to save hundreds of thousands in costs every year. And now, we’re sharing this story with the world in a three-part case study series.

In this series, we highlight the key innovations in process automation that we designed and implemented for this bank. We constantly draw your attention to the fact that we’re Canada’s leader in IT and telecom expense management; the case studies give a more detailed overview of the engineering acumen that propelled us to this position. The series also demonstrates the tangible business value inherent to TEM. The first installment of the case study series is available now, and the remaining installments are slated to for release on July 22nd and 29th.  We wanted to ensure you had some reading materials in time for your vacation! 

Cimpl’s Vice-President of Marketing and Sales, stated, “The largest organizations in the world have already found ways to harness the power of automation to improve numerous business processes, saving millions in expenses from their overall bottom line in the process. Thanks to the fact that automation forms a fundamental part of Cimpl's core competencies, we were able to create automated processes which helped a major customer continually trim hundreds of thousands in costs from two traditionally separate silos within an organization – telecom and IT. There’s a growing convergence in the expense management of these two areas that maximizes cost savings. This case study series takes a high-level look at this and other insights that led to our success in improving the bank's cost efficiency.” 

The case studies focus on answers to the bank’s most major TEM challenges: 

  • Challenge 1: Managing telecom assets and costs associated with tens of thousands of employees.
  • Challenge 2: Managing rapidly-increasing number of devices with the same number of IT personnel.
  • Challenge 3: Cutting costs associated with billing errors from carriers and underused services.

Cimpl’s solutions led to massive savings for the bank in all of the above cases. The case studies are good examples of how automation in TEM is a key driver in raising business margins. Overall, reading through this series will show you the value and vision of Cimpl’s advanced products, and should not be missed by anyone who is responsible for IT and telecom assets and budget optimization initiatives.

In the meantime, if you have any stories of how Cimpl’s TEM solutions helped your organization with telecom expense management, feel free to share the anecdote in the comments below! Contact us if you’d like to find out how Cimpl’s automation can benefit your business!


cimpl product evolution 2017  

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Topics: Customer Story, Company Culture, Telecom Expense Management, BYOD, Mobile Devices, Business Automation, Automation, BPA

Written by Henry Cheang

Henry has a lifelong passion for science and technology. This enthusiasm is put to good use in a cutting-edge software company like Cimpl. As product marketer, Henry researches market and user needs to develop user and buyer personas, contributes to product design, and helps coordinate product messaging. Henry also writes nearly the entirety of all documentation for Cimpl’s many successful platforms. In his spare time, Henry devotes much energy to family, friends, and martial arts. Henry recently completed his Master’s in Business and Administration from Concordia University, where he specialized in the study of marketing, organizational behavior, and corporate governance. He has authored academic papers on the latter two subjects; these papers form part of his bibliography of over 20 professional research publications.

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