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3 Ways to Make Technology Accessible for the Travelling Employee

Posted by Henry Cheang | July 29, 2015 6:30 AM

Globalization, the process of international integration, is happening faster and faster. Technology plays no small part in all of this, since improvements in technology allow people to interact with more people in far-flung places and to communicate with the office when they’re out of the city, country, or continent.

Technology and business travel go hand in hand to drive success

Of course, here in North America, many of us know what it’s like to travel across borders. There’s always been a lot of travel between Canada and the US. Nearly 300,000 people a day cross the border between the two countries. Not surprising, since the Canada-US border is known far and wide as the world’s longest undefended border.

It also makes sense that the two countries have the largest trade relationship in the world. And business between the US and Canada is still growing. It stands to reason that business travel, and the telecom facilitate it such as the use of mobile devices, are on the rise. That’s great for companies and the economy as a whole, but it does mean managing wireless fleets becomes a bigger challenge. Here are three ways to make your life easier by making technology more accessible for your employees.

1. Give your travelling employees more ways to get the roaming options they need

The more you (and your employees) travel, the more that roaming becomes an important consideration. While it is undeniably convenient that employees can continue to make calls from just about anywhere they travel in North America (and beyond). However, it all comes at a price.

The key here, of course, is to manage how much you pay. You can pay less by having a plan in place, or pay much more by (accidentally) having no plan at all.  Cimpl helps you and your employees get the right roaming options. 

One more neat way that Cimpl helps American and Canadian users is by supporting SIM cards from both US and Canadian-based carriers. What this means is that users can set either Canada or the United States as the home country, giving users a broader range of options to roam. It also gives you (or other administrators) more ways to manage roaming usage among your employees.

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2. Make it easier for busy employees to get started

Drilling down into a deeper level, people want fewer obstacles to doing the job they were hired to do. They want faster access to tools they feel are useful (even if they aren’t really more useful). This is among the reasons why people end up engaging in BYOD and Shadow IT.

BYOD and Shadow IT have been discussed elsewhere on this blog – I would like to focus instead on the desire to work faster that drives those behaviours. In the end, that desire makes sense – time is money, after all. And setup time often reflects a pretty big expense and added time to completion, regardless of whether your specific role is in manufacturing or more abstract tasks (like management or sales).

Where enterprise software is concerned, installation and activation can have some pretty hefty time demands. I have engineer friends who literally spend days setting up a single piece of software for their work. Now, that’s understandable for huge programs; that type of delay stops making sense when workers have to activate much smaller apps.

However, those delays can emerge for tiny work apps all the same simply because employees have to wait for administrators to go through a long process to activate even the most undemanding app (this has actually happened to me repeatedly in past jobs – there were flurries of emails with codes and forms to fill and process for every single program I needed for work).

This is where Cimpl has yet more features designed to work with you, and not against you. Installation and activation are quick. Such a function is in line with the on-device roaming request feature mentioned above. Making enterprise apps as simple to use as regular apps by making more key functions accessible straight from their devices just makes sense.

3. Give your employees flexibility in how they work

(Good) Employees work hard enough as it is – it makes it easier for them to stay motivated and on task if they get more ways to work the way they want. In other words, happier people work harder.

Now, there are many things – big and small – that contribute to this happiness, and one of the neat features that Cimpl offers is user support in French and in English. If you have employees in Canada, there’s always a good chance that they speak French. Giving them support in French goes a long way toward improving their work experience.

Do you need more help making work easier for yourself and your employees?

This was just a small little tidbit in how to make your job easier and your employees happier. CimplMobile makes real-time usage tracking much smoother all around, and the rest of the Cimpl family of solutions makes your task of IT and telecom expense management a painless one.  Contact us; we’re Cimpl, Canada’s leader in IT and telecom expense management, and we love to help CIOs and IT managers get better ROI on the use of technology.

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Topics: BYOD, Mobile Devices, CimplMobile, IT Expense Management, Tips, Roaming, Travel Plans, Flexibility, Shadow IT

Written by Henry Cheang

Henry has a lifelong passion for science and technology. This enthusiasm is put to good use in a cutting-edge software company like Cimpl. As product marketer, Henry researches market and user needs to develop user and buyer personas, contributes to product design, and helps coordinate product messaging. Henry also writes nearly the entirety of all documentation for Cimpl’s many successful platforms. In his spare time, Henry devotes much energy to family, friends, and martial arts. Henry recently completed his Master’s in Business and Administration from Concordia University, where he specialized in the study of marketing, organizational behavior, and corporate governance. He has authored academic papers on the latter two subjects; these papers form part of his bibliography of over 20 professional research publications.

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